Welcome to the Comme des Garcons Parfum S.A FAQ page.
Here you’ll find answers to common questions about our fragrances, orders, shipping, and returns.
If you need further assistance, please contact our customer care team at [email protected].

🕯️ About Our Perfumes

Q1. Are your perfumes authentic Comme des Garcons products?
Yes. All products sold on https://comme-des-garcons-perfume.com are 100% authentic and sourced directly from Comme des Garçons Parfum S.A in Paris.

Q2. Where are your perfumes made?
Our fragrances are produced in France, crafted by leading perfumers under the creative direction of Rei Kawakubo, maintaining the brand’s avant-garde philosophy and exceptional quality.

Q3. Do you offer samples or testers?
At this time, we do not sell individual samples. However, we occasionally include complimentary samples with select purchases or promotions.

Q4. Are Comme des Garçons perfumes unisex?
Yes. Most Comme des Garçons fragrances are designed to be gender-neutral, focusing on the emotional and sensory experience rather than gendered categories.

💳 Orders & Payments

Q5. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and PayPal.
All payments are processed securely in EUR (€) or your local currency, depending on your region.

Q6. Can I modify or cancel my order after placing it?
If your order has not yet been processed, please contact us within 2 hours of purchase at [email protected].
Once your order has been shipped, it cannot be modified or cancelled.

Q7. Will I receive an order confirmation?
Yes. After completing your order, you will receive a confirmation email.
A shipping confirmation email with tracking details will be sent once your order has been dispatched.

🚚 Shipping & Delivery

Q8. Do you ship internationally?
Yes. We proudly ship worldwide from our Paris headquarters.
Delivery times vary depending on your location.

Q9. How long does shipping take?

  • France & EU: 2–5 business days
  • UK: 5–7 business days
  • International: 7–15 business days

Q10. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to monitor your delivery in real time.

Q11. Will I need to pay customs duties or import taxes?
Orders shipped outside the European Union may be subject to customs duties, VAT, or import fees depending on your country’s regulations.
These charges are the customer’s responsibility.

🔄 Returns & Refunds

Q12. What is your return policy?
You may return eligible products within 14 days of delivery, provided they are unopened, unused, and in original packaging.
Due to hygiene and safety regulations, opened perfume bottles cannot be returned.
Please see our full Refund and Returns Policy for more details.

Q13. How do I request a return or refund?
Email our support team at [email protected] with your order number, product name, and reason for return.
We will provide return instructions and the return address.

Q14. How long does it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 7–14 business days to your original payment method.

🔐 Account & Security

Q15. Do I need an account to place an order?
No. You can check out as a guest or create an account for faster checkout, order history, and tracking.

Q16. Is my personal information secure?
Yes. Our website uses SSL encryption and follows strict GDPR compliance to protect your data and privacy.
For more details, please read our Privacy Policy.

Q17. I forgot my password. How do I reset it?
Click “Forgot Password” on the login page and follow the instructions to reset your password securely via email.

💬 Contact & Support

Q18. How can I contact you?
You can reach us anytime via email or during our business hours by phone:

Comme des Garcons Parfum S.A
📍 16 Place Vendôme, Paris, PR 75001, France
📧 [email protected]
📞 +1 (213) 575-3811
🕒 Mon – Fri, 09:00 AM – 6:00 PM (Paris Time)