Effective Date: October 20, 2025

Thank you for shopping with Comme des Garçons Parfum S.A.
We value your satisfaction and strive to ensure that every purchase from https://comme-des-garcons-perfume.com meets the highest standards of quality and service.

This Refund and Returns Policy explains your rights and our procedures regarding returns, exchanges, and refunds.

1. Eligibility for Returns

Due to the nature of fragrance products, we can only accept returns under specific conditions.
You may return an item if:

  • It was purchased directly from our website, and
  • It remains unopened, unused, and in its original packaging, and
  • The return request is made within 14 days of delivery.

Unfortunately, we cannot accept returns for:

  • Opened or used perfumes, sprays, or beauty products (for hygiene and safety reasons)
  • Items not purchased directly from our website
  • Gift cards, promotional items, or samples

2. How to Request a Return

To initiate a return, please contact our Customer Support team:

📧 Email: [email protected]
📞 Phone: +1 (213) 575-3811

Please include:

  • Your order number
  • The product name(s) you wish to return
  • The reason for your return

Once your request is reviewed, we’ll provide you with return instructions and a return authorization number.

⚠️ Returns sent without prior authorization cannot be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
  • We recommend using a trackable courier service to ensure safe delivery.
  • Products must be returned to the address provided by our support team in their return confirmation email.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photos of:

  • The damaged item
  • The packaging (including shipping label)

We will replace the item or issue a full refund, including shipping costs, after verification.

5. Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method within 7–14 business days.
  • You’ll receive an email confirmation once the refund has been processed.

Please note:

  • Original shipping charges are non-refundable, except for defective or incorrect items.
  • Refund processing times may vary depending on your payment provider.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different product, please return your original item for a refund and place a new order.

7. Order Cancellations

Orders can only be cancelled within 2 hours of purchase, provided they have not yet been processed or shipped.
Once your order enters the fulfillment stage, it cannot be modified or cancelled.

To request cancellation, please email [email protected] immediately after placing your order.

8. Your Rights (EU Customers)

As a customer in the European Union, you are entitled to a 14-day right of withdrawal under EU consumer law.
This means you may cancel your order within 14 days of receipt without providing a reason, provided the product remains unopened and in resalable condition.

For assistance, please contact our support team to arrange your withdrawal and refund.

9. Contact Us

For all return and refund inquiries, please contact:

Comme des Garcons Parfum S.A
16 Place Vendôme
Paris, PR 75001, France
📧 Email: [email protected]
📞 Phone: +1 (213) 575-3811
🕒 Business Hours: Mon – Fri, 09:00 AM – 6:00 PM