Shipping Policy
Effective Date: October 20, 2025
Welcome to Comme des Garcons Parfum S.A.
We aim to deliver your fragrance purchases quickly, safely, and with the highest level of care.
This Shipping Policy explains how we process, package, and deliver your orders placed through https://comme-des-garcons-perfume.com.
1. Order Processing
All orders are processed Monday to Friday, between 09:00 AM and 6:00 PM (Paris Time).
- Orders placed after business hours or on weekends/public holidays will be processed on the next working day.
- Once your order has been processed, you will receive a Shipping Confirmation Email with tracking details.
Please allow 1–2 business days for order verification and packaging before dispatch.
2. Shipping Destinations
We proudly ship worldwide from our Paris headquarters.
We currently deliver to:
- France & the European Union
- United Kingdom
- North America (United States, Canada)
- Asia & Oceania (including Singapore, Japan, Australia, Hong Kong)
- Middle East
If your country is not listed during checkout, please contact our support team at [email protected] for assistance.
3. Delivery Times
Estimated delivery times vary depending on your region:
| Region | Estimated Delivery Time |
|---|---|
| France & EU | 8 – 12 business days |
| UK | 8 – 12 business days |
| USA & Canada | 8 – 12 business days |
| Asia & Oceania | 8 – 15 business days |
| Middle East | 10 – 15 business days |
| Rest of World | 15 – 20 business days |
4. Shipping Rates
Shipping costs are calculated at checkout and depend on the delivery location, package weight, and selected courier service.
We occasionally offer free or discounted shipping during promotional periods — these will be clearly displayed on our website.
5. Tracking Your Order
Once your order ships, you will receive an email containing:
- A tracking number
- A tracking link to monitor your shipment in real time
If you do not receive a tracking email within 3 business days, please check your spam folder or contact our customer care team.
6. Customs, Duties & Taxes
European Union Orders:
All prices on our website include VAT (Value Added Tax) where applicable.
International Orders (Outside EU):
Orders shipped outside the European Union may be subject to customs duties, VAT, or import taxes imposed by your local authorities.
These charges are not included in our product prices and are the responsibility of the customer.
Customs procedures may also cause delivery delays, which are beyond our control.
7. Delivery Issues
If your package appears delayed, lost, or damaged in transit, please contact our support team immediately with your order number and tracking information.
We will liaise with the shipping carrier to investigate and resolve the issue as quickly as possible.
⚠️ Important:
- We cannot be held responsible for incorrect shipping addresses provided at checkout.
- Please verify all details carefully before confirming your order.
8. Order Not Received
If your order hasn’t arrived within the estimated delivery time, please:
- Check your tracking information for updates.
- Contact the shipping carrier directly.
- Reach out to our support team if further assistance is needed.
We will make every effort to ensure your order reaches you safely.
9. Packaging
All fragrances are carefully packaged in protective materials to ensure your items arrive in perfect condition.
We use eco-conscious and recyclable packaging wherever possible.
10. Contact Us
For any shipping or delivery-related inquiries, please contact our customer care team:
Comme des Garcons Parfum S.A
📍 16 Place Vendôme, Paris, PR 75001, France
📧 Email: [email protected]
📞 Phone: +1 (213) 575-3811
🕒 Business Hours: Mon – Fri, 09:00 AM – 6:00 PM